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e-Learning in the new economy
Part 5: e-Learning in practice: Wyndham Hotels
For Wyndham Hotels, the challenge it faced was how to train 7,500 employees at 200 locations across the globe, including locations in Europe, the US and Canada. As well as keeping its employees up to speed on upgrades to hotel systems and processes, the chain also needed to ensure that it provided a consistent experience to all its visitors worldwide. That meant ensuring that all locations were up to speed with the same information at the same time.
The chain needed to find a solution that would be effective, but cost efficient. Training costs associated with dealing with 200 locations were inevitably high while the process of training staff was time-consuming. The hotel group needed to find a solution that would allow it to train more people at any given time, improve the bandwidth of its trainers and minimise the amount of travel involved in a global training scheme.
By deploying Centra as the platform of delivery for its eLearning strategy, Wyndhams has achieved these goals and enjoyed significant cost benefits in the process. For example, travel expenses have been slashed from $375,000 in one year to around $262,000 per annum.
Course attendees can now choose which topics they need to study and can schedule this tuition at times appropriate to themselves. This means more training but in less time and without any need to leave the office. Training time has been cut by 40 per cent while the number of attendees for each class has gone up.
During its first full year of deployment, Wyndham reckons that the ROI on the eLearning solution has been in the region of 329 per cent. With around a quarter of all Wyndham employees now using the system, those savings are set to increase as more staff participate.
© 2004 Centra Software. Reproduced with permission. Any opinions or views contained in this article are solely those of the author and do not necessarily represent those of Training Reference.
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