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Home > News > April 2007 > 25 April 2007

Krauthammer publishes management behaviour survey

The behaviour of managers in several fundamental areas of practice is not meeting employees' expectations in 50% of cases, according to a new study published by Krauthammer International.

In the core areas of management behaviour that were surveyed by the training and coaching company, amongst the biggest gaps between the expectations of employees and reality were the following:

  • 95% would like their manager to analyse their task problems together with them, 41% experience this
  • 86% would like their manager to create the right context prior to implementing a decision, this is the case 42% of the time
  • 82% would like their manager to listen to their ideas, and encourage them to continue, 56% experience this

Ronald Meijers, Krauthammer executive board member, said: "These potentially alarming results show that in many key tasks, and basic management skills, such as guiding others, listening to ideas, securing delivery and giving feedback, managers simply fail to meet their employees' expectations.

"And this lack of performance obviously has a direct impact on companies' success in business itself, so these results present company executives with interesting food for thought, to say the least. The survey offers managers some unambiguous clues to ways in which their day-to-day behaviour can contribute to improved levels of performance and trust."

The survey found that managers seem to be closer in meeting the expectations of their employees in the following areas:

  • 94% would expect their manager to spontaneously admit their mistakes, and 69% actually do this
  • 90% would like to be fully involved in the definition of their development goals, and this is the case 68% of the time
  • 83% would expect their manager to arbitrate conflicts, and 65% of the time this happens

The research is part of Krauthammer's research-based initiative the Krauthammer Observatory. The full report and executive summary can be downloaded at

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