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Home > News > March 2007 > 28 March 2007

Partnership to provide training to help victims of crime

The charity Victim Support has announced a three-year partnership with Autoglass. The first year of the partnership incorporates a corporate donation, employee fundraising and the rollout of Victim Support's call handler training programme for Autoglass staff.

Autoglass, providers of vehicle glass repair and replacement services in the UK , will give £180,000 to Victim Support over the next three years.

Victim Support says the funding will be a real benefit to its Victim Supportline, which gives help, information and emotional support to victims of crime and witnesses over the phone. The charity says the funds raised from the partnership will enable it to recruit and train more volunteers.

Victim Support will share its experience in supporting victims and witnesses through a 'Sensitive to the customer' training programme designed for Autoglass staff. The programme is designed to help staff learn how to respond sensitively to calls from customers who urgently need replacement glass and windscreens, and who may have been victims of crime.

Ken Madine, head of fundraising at Victim Support, said: "Many people become quite attached to their cars and get upset if they're broken into, or vandalised.

"Every year, hundreds of thousands of people become victims of car crime and as a charity, we can only help some of them. By supporting us and our national helpline, Autoglass will help us reach out to more victims, and together, we can get them back on the road and get their lives back on track."

Nigel Doggett, managing director of Autoglass, said: "Our customer service advisors handle calls from around 700 victims of car crime every day, many of whom are understandably distressed. By partnering with Victim Support, our advisors will get expert training so that they can give every customer a world class service. And we are really pleased to be able to give this boost to Victim Supportline, so that more victims can get support."

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