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Training Synergy supports XP migration project

Training provider Training Synergy has provided training support to a Windows XP rollout throughout British Energy offices in the UK.

"We needed to provide security-cleared IT training specialists who had experience of tutoring users in Windows XP and Office 2003 to train some 6,000 users across seven 'geographically dispersed' sites throughout Britain on dates to suit the trainees," explained Training Synergy's David Field.

"We were able to meet all these challenges, via a team of ten trainers who provided not only the basic training but also 'floorwalking' support to mentor the users once they had received their basic training. They also conducted review meetings via telephone and local Training Synergy trainers provided just-in-time support as and when required."

Daniel Hanlon, Training Synergy's managing director, said: "Nowadays, trainers are becoming consultants and mentors, working with learners to advise and guide them to help them become more productive in their daily roles.

"These changes in trainers' roles have led to an increase in the value they can bring to an organisation," he added. "This is one key area where our customers are experiencing and benefiting from the added value that Training Synergy's trainers can bring."

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