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Research finds workforce performance management top HR priority

PeopleSoft, Inc. have announced the findings of its first PeoplePulse Human Capital Management (HCM) customer survey, a new online forum that captures workforce insights from PeopleSoft's HCM customer base. The survey results show that Workforce Performance Management will be the top human resources priority for organisations in 2004, a shift from 2003, when core HR systems were their primary focus. In addition, the survey shows that self-service HR tools remain in high demand.

The PeoplePulse survey insights are the result of online questionnaire responses from PeopleSoft's global base of more than 5,000 HCM customers. Additional surveys will be conducted on a bi-monthly basis throughout 2004. Survey results include the following:

• Workforce performance management will be the top priority for 32 percent of PeopleSoft HCM customers in 2004, followed by Portals and Self-Service (27 percent) and core HR systems (23 percent)
• Portals and Self-Service technology have nearly doubled in importance as an HR IT priority in 2003.
• Nearly 65 percent of respondents plan to deploy professional development strategies in 2004 if the job market becomes more competitive, while other organisations plan to rely on compensation or incentives to retain top talent.

"The PeoplePulse surveys provides valuable real-time insights into changing market trends and the requirements of PeopleSoft customers," said Mark Lange, vice president of marketing, PeopleSoft HCM. "The survey results show that the ability to manage workforce performance across the enterprise will become a crucial tool for CFOs and HR managers in 2004 as they work to align the tactical activities of existing personnel to strategic company goals."

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