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Home > News > March 2007 > 21 March 2007

Acas publishes advice on managing conflict at work

Employment relations service Acas has published a new booklet - Managing conflict at work. The booklet, which is available free of charge at, is designed to help employers and employees better understand and manage conflict at work.

The booklet explores the signs, causes, management and prevention of conflict as well as sources of help such as mediation or arbitration.

Acas Chair Rita Donaghy said "Conflict is a fact of life, but the effect it has on your organisation depends on how you manage it. When managers are not given the necessary skills to resolve issues, it can often seem easier to avoid the situation and hope it will go away, but that is how problems escalate.

"The benefits of being proactive about conflict management can be significant. The recent CIPD Survey shows that those organisations which provide training in mediation skills typically receive fewer employment tribunal claims than those that do not. So there are real benefits in ensuring employees have the necessary skills to effectively manage conflict."

Copies of the Advisory booklet - Managing conflict at work can be downloaded free of charge from the Acas website ( or purchased through the publications orderline on 08702 42 90 90.

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