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Home > News > January 2006 > 12-Jan-2006

e-Learning template cuts course development time

e-Learning company Maxim Learning has helped Lloyds TSB to plan, develop, test and implement an hour-long e-learning course in less than three weeks.

Maxim created a Lloyds TSB-specific e-learning template which dramatically cut the six weeks of testing that the bank usually undertakes when it adds learning content to its intranet.

Val Laycock, Senior HR Project Manager at Lloyds TSB, said: "We have very strict technical standards for putting content on our intranet and everything has to be thoroughly tested. This course is built on an innovative template, so once the template was signed off, we were able to simplify the testing and this made the whole development process much quicker and easier."

The e-learning course was created to help 30 staff in the bank's Wholesale and International Banking business learn the basic principles of how to calculate interest and pass charges.

"As the course was being built we were able to review and amend the content in a Word document, using Tracked Changes," said Val Laycock. "The template enabled the script in the Word document to be lifted and dropped into the course."

Maxim worked with learning services company KnowledgePool on the project. KnowledgePool developed the content for the e-learning course, after undertaking a training needs analysis to scope and define the task. The e-learning course was then created by Maxim.

KnowledgePool also produced slides and trainer notes for a face-to-face workshop, which supplemented the e-learning course and was delivered at Lloyds TSB's Corporate Customer Service Centre in Gillingham. The company also produced workbooks which are offered to staff as an alternative to the e-learning course.

Lloyds TSB has now asked KnowledgePool and Maxim to create more e-learning courses using the template, starting with new software application training.

"The template gives us the ability to quickly build and implement e-learning on our intranet," said Val Laycock. "Potentially, this could help us meet a wide range of training needs."

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