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3C to launch new customer service programme
3C Associates is launching a new customer service skills programme in early 2008 entitled ‘Customer Service Skills - Setting the Right Standards'.
The company says the programme focuses on fundamental customer service knowledge and skills, and is aimed at those managing customer service teams or dealing directly with the customer.
Hedda Bird, managing director of 3C Associates, said: "Establishing the right customer service for your organisation is key to maintaining a good reputation as well as retaining customer loyalty - big wins for the organisation!"
The next open programmes are taking place on 22nd January and 14th march 2008 at Henley Management College. For further information, visit: www.3ctraining.co.uk
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