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Home > News > February 2006 > 14-Feb-2006

QA look to boost Service Management training with new appointment

QA has appointed Andrew Brown to lead the development of its Service Management training programme.

QA says that with increasing emphasis on certification and compliance, the implementation of the ITIL (IT Infrastructure Library) best-practice guidelines was an area of key importance for training in 2005. The company believes this looks set to continue over the next twelve months.

Following his appointment as Senior IT Service Management Training Consultant, Brown explained the benefits of ITIL training: "Most organisations dealing with Service Management are looking for IT professionals who hold at least the Foundation certificate in IT Service Management, and in a lot of cases, the Managers certificate; so from a personal development point of view, ITIL training is becoming an essential part of an individual's personal development plan.

"From an organisational viewpoint, effective service management offers huge, tangible benefits. The best practice guidelines promoted by ITIL have been adopted worldwide, and offer the potential for considerable cost savings, better quality services, and therefore happier customers, not to mention improved communication with internal project sponsors."

Commenting on the appointment of Andrew, QA's director of learning, Brian Sutton, said: "ITIL was one of the fastest growing areas for QA in 2005. As a result we have decided to expand our offering and the first step in this is appointing Andrew, who has extensive experience of service management training as well as consulting and implementation."

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