Emotional Intelligence: action, not reaction!
By Jeff DeLay, Training Consultant at John Matchett Limited
There is now a considerable body of research suggesting that a persons ability to perceive, identify, and manage their emotions provides the basis for the kinds of social and emotional competencies that are important for success in almost any job.
It has now been clearly established that Emotional Intelligence is linked to important work-related outcomes such as individual performance and organisational productivity.
Emotional Intelligence may be described as a measure of ones ability to recognise and manage their own feelings and those of others, to work effectively with other people (staff, colleagues and customers) to produce results and create profitable business relationships. In fact, it may be the single most important factor that leverages the success of people and routinely characterises those individuals with the "right stuff."
Indeed, organisations often find they have high potential leaders, managers and staff who are very intelligent but demonstrate other behaviours that ultimately lower their performance. Their quality of relating and communicating (to themselves and others) may radically improve as emotional intelligence approaches are learned and applied.
There are five major components of emotional intelligence.
The benefits to organisations and individuals using E.I. include:
Ultimately, emotional intelligence is beginning to make a major contribution towards improving quality of communication, understanding and relating, creativity, creating synergy from teamwork and igniting inspired performance from people.
So, what's the reaction of organisations introducing E.I. behaviours and techniques as a result of working with John Matchett Ltd to date? Initially, one or two people are slightly apprehensive but subsequently relieved to find no tree-hugging is involved. The response has been overwhelmingly positive and affirming.
Typical delegate comments are:
"It has made a real difference to have the opportunity
to understand how my emotions affect my colleagues and ultimately my clients."
© The Matchett Group 2004. Reproduced with permission. Any opinions or views contained in this article are solely those of the author and do not necessarily represent those of Training Reference.
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